What is your standard pallet size?+
Our standard pallet size is 40" × 48" with an approximate height of 50".
How much do you charge for standard pallet handling?+
Standard pallet handling is $10 per pallet for In / Out service.
How are oversized pallets billed?+
Oversized pallets are billed proportionally based on how many standard pallet spaces they occupy. For example, a double-size pallet is billed as X2.
Do you offer free storage?+
Yes. We provide up to 2 hours of free storage. After that, storage charges apply.
How much is short-term storage?+
Short-term storage is $4 per pallet per day after the first 2 free hours.
How much is long-term storage?+
Long-term storage is $75 per standard pallet per month.
What are your warehouse hours?+
Our standard warehouse hours are Monday through Sunday, from 8:00 AM to 5:00 PM.
Do you offer after-hours service?+
Yes. After-hours service is available with additional fees depending on the actual time the service is performed.
Are after-hours fees based on arrival time?+
No. After-hours fees are based on the actual time the warehouse service is performed, not the driver's arrival time.
What is your cut-off time?+
Our current cut-off time is 9:00 PM. Service after 9:00 PM requires manager approval.
Do you offer fulfillment services?+
Yes. We offer fulfillment support, including product preparation, packaging, labeling, and shipment coordination. Fulfillment pricing is customized based on the project.
